Application to restore access to your account

Please specify the type of issue you’re facing *

Please specify the type of issue you’re facing

My account has been stolen
I've forgotten my password
I want to change the email address linked to my account
I want to turn two-factor authentication off for my account
My account is blocked

What is your nickname? *

Please specify payment methods and payment service providers *

1. Specify all payment methods you have used for crystals / Premium account purchase.

2. Specify all phone numbers you have used for SMS and mobile payments.

3. In case you have made payments from terminals, scan receipts of payments and attach them at the bottom of your application in the clause called "Please explain your problem in detail".

Please list places and Internet providers *

List Internet providers whose service you have used since account`s registration.

Specify all places you have played from since account`s registration.

What is your registration e-mail? Specify the e-mail address your account was linked to after the registration?

Have you ever changed the nickname on the account? If yes, please, tell us your first nickname and history of renamings.

Have you ever contacted us before? If so, we would like to know the email you used to do it and the essence of the request.

Has your account ever been banned or blocked? If your account has ever been banned or blocked, specify dates and reasons of punishment.

Please specify the last time you entered the game (date)

If you don`t remember the exact date of your last entry, fill in an approximate period of time in the gap below.

What is the account`s registration date?

If you don`t remember the exact registration date, fill in an approximate period of time in the gap below.

Please send us the link to your profile in social networks Send us the link to your profile on Facebook or VKontakte.

Please specify your valid e-mail address * Important! Make sure, that the e-mail address given by you is correct and existing. In case of nickname change, the notification will be sent to that e-mail address.

Please explain your problem in detail * Important! The more information you give, the faster your application will be considered.

Please confirm, that you are not a robot *

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